Get in touch
We are here to help and support you every step of the way.
If you’re an existing customer looking to get in touch with us, then please click here. If you are looking for a mortgage, we’d love to have you as a customer, however we do not provide financial or other advice in relation to our mortgage products. We recommend that you take the advice of an authorised mortgage intermediary, either your own or, if you don't have one, by using the Unbiased.co.uk website to find advisers in your area.
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If you are an existing customer of Vida Homeloans and want to know your mortgage balance, the date of your next statement or anything else you wish to discuss please call us to speak to our Customer Service team or Login.
LoginGet in touch
You can call the team on 0344 892 0155
Mon - Thu 08:00am - 08:00pm
Fri 08:00am - 05:30pm
Sat 09:00am - 01:00pm
Using Self-Serve
When you login to the customer portal you can now find key information about your account without the need to call or write to us, using Self-Serve. Self-Serve is the online mortgage service that gives you more control over your mortgage, and is available 24 hours a day, 7 days a week. (This service is not currently available for limited company customers.)
with Self-Serve, you can:
- Send us a secure message - we'll get back to you within 5 working days.
- Check on your monthly payment details and see your recent payments. You can also see the total amount outstanding on your mortgage.
- See your remaining term, and the current interest rate and repayment type.
- Find details of any new payment amount, should these change due to an interest rate change.
- Make your monthly debit card payments quickly and securely.
- Update your contact details.
- Make overpayments by debit card.
- Request account information from us, for example a Redemption Statement.
Customer quick links
Get in touch with us on 0344 892 0155 and speak to our friendly team or find more information with these useful links:
Our address
Gateway House,
Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL