Switching your mortgage product with us is quick and easy. It can be done in these 5 steps:
1. Account retrieval - Log into our secure switch portal at switch.vidahomeloans.co.uk and retrieve your account details by entering your account number, surname and date of birth.
2. Verification - Check and confirm your property address and contact information (we will require you to provide a valid email address as this is how we will contact you during the application). You will need to answer a couple of quick questions about your financial situation.
3. Product options - At Vida, we’re committed to fair and transparent pricing for all our customers. The products available through our Product Switch portal are tailored specifically for existing customers. The rates are based on your original mortgage application and do not require a full re-underwrite, valuation, or legal fees—making the switching process quicker and simpler.
You will see any product switch options that are available to you and be able to read the detailed product illustration – essentially a guide which provides the detail for your potential new product. You will be able to select the product you want to switch to and choose whether you want to pay any fees upfront or add them to the loan. In order for us to make you a formal offer you will need to confirm that you are comfortable to proceed on an ‘Execution Only’ basis. This means that you would like to progress your application online without getting advice. If you would like to get advice, we recommend that you speak with a mortgage advisor.
If you are using a Mortgage Advisor, they will need to be firstly registered to use our product switch portal and then have your reference number in order to access your account. If you have already started the process the account will be locked to the Mortgage Advisor, and you will need to send a message on the portal to ask for your application to be cancelled.
4. Review your offer - we recommend that you take time to read this through carefully and ensure that you understand how your monthly payments and mortgage balance will change. If you are comfortable that the details on the mortgage offer are correct, and that you wish to proceed with the product switch, you can accept the offer in our portal on behalf of all those named on your mortgage.
If you select to pay the fee upfront rather than add it to your mortgage balance, you will need to pay this fee as part of your offer acceptance. The fee payment can be made securely through our portal.
5. Mortgage Offer accept - When you accept your offer, we will email confirmation of your acceptance to all those named on your mortgage. At this point we will confirm the date your product switch will complete, and we will remind you of the correspondence you can expect to receive from us.
To ensure that the offer email is not flagged as junk or spam, please add switch@teamvida.co.uk to your safe senders list. If you haven’t received your offer email from us within the hour, check your junk/spam folder, and if it is not there please contact us via the switch portal. Your enquiry will be picked up by our team who will respond within two working days.
What happens then?
Within five days of receiving your offer acceptance we will send you a letter to confirm your switch date. A second letter will be sent to you on the date of your product switch to confirm that the switch has been completed and provide confirmation of your new monthly payment and when your first payment is due.
There is a regulatory requirement to send letters to customers who have not yet completed on a product switch to remind them that the product is coming to an end and what the new interest rate will be. Until the process has been completed and you have formally switched you will continue to receive these letters. The letters confirm that if you have already switched these can be ignored.