Get in touch

We specialise in mortgages for people that don't meet the perfect credit scores many traditional highstreet lenders demand. We're here to help and support you every step of the way.

If you are an existing customer of Vida Homeloans and want to know your mortgage balance, the date of your next statement or anything else you wish to discuss please call us to speak to our Customer Service team or Login.

Contact Vida

If you’re an existing customer looking to get in touch with us, then please click here. If you are looking for a mortgage, we’d love to have you as a customer, however we do not provide financial or other advice in relation to our mortgage products. We recommend that you take the advice of an authorised mortgage intermediary, either your own or, if you don't have one, by using the Unbiased.co.uk website to find advisers in your area.

Login

Get in touch

You can call the team on 0344 892 0155

Mon - Thu 08:00am - 08:00pm
Fri 08:00am - 05:30pm
Sat 09:00am - 01:00pm

Using self-serve

When you login to the customer portal you can now find key information about your account without the need to call or write to us, using Self-Serve. Self-Serve is the online mortgage service that gives you more control over your mortgage, and is available 24 hours a day, 7 days a week. (This service is not currently available for limited company customers.)

with Self-Serve, you can:

Send us a secure message - we'll get back to you within 5 working days.
Check on your monthly payment details and see your recent payments. You can also see the total amount outstanding on your mortgage.
See your remaining term, and the current interest rate and repayment type.
Find details of any new payment amount, should these change due to an interest rate change.
Make your monthly debit card payments quickly and securely.
Update your contact details.
Make overpayments by debit card.
Request account information from us, for example a Redemption Statement.