Your payment and interest are added to your account on the 1st of the month and payments made after this date incur additional interest. You can change your payment date to any date within the month. However, you are obliged to make a mortgage payment each month, so when changing your payment date, it could result in 2 mortgage payments being made quite close together.
Support with financial difficulties
We understand the worry and concern that you may face if you are having difficulties in meeting your mortgage payments, which is why our experienced team are here to help and support you.
If you're having trouble paying your mortgage, then please get in touch with us as early as possible as we are here to help.
We're here to help
If you're having trouble paying your mortgage, then please get in touch with us as early as possible as we are here to help. It is important that we get a full understanding of your situation and the sooner you let us know the quicker we can help and get you back on track.
Getting in touch
You can call the team on 0344 892 0155
Mon - Fri 08:30am - 5:30pm
Our address
Gateway House,
Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
What will we do
When you contact us, we’ll listen to you to understand your situation. We’ll talk through your finances including your income, expenses and any financial concerns you may have for the future and discuss how we can help you to get back on track.
Our specialist team will consider your individual circumstances, current situation and how much you can afford to pay. They will then determine which options will be most suitable for you and support you in getting back on track.
We might be able to:
We can reduce or stop your payments for a little while, to get you to a point where you can start full payments again. This will show as arrears on your credit records, and we’ll need to arrange for you to repay the missed payments once your situation improves. We'll continue to charge interest on the mortgage even when payments are reduced or suspended.
We might be able to move you temporarily to an interest-only mortgage. This will reduce your payments but it’s important to remember that you won’t be paying back any of the original amount borrowed, so you’ll need to repay it in the future which may mean your payments increase.
Spreading the repayments over a longer period of time may lower your monthly payments. However, it means that you’ll have a mortgage for longer and pay more interest than you would have done originally.
Impacts on your credit file
If the arrears on your account are equal to one monthly payment or more at the end of the month, this will be reported to credit reference agencies and could have a negative impact on your credit rating making it more difficult for you to borrow money in the future. Lenders will use information submitted to credit reference agencies when making decisions on financial products and could mean you are rejected for future credit applications for products such as loans, credit cards or hire purchase agreements.
This may also make it more difficult for you to get a mortgage in the future and could also affect anyone who is financially associated with you (for example through a joint bank account or credit account) and impact their ability to get credit.
Extra help & support
The Financial Conduct Authority have a page on their website dedicated to helping people deal with the financial impact of the rising costs of living.
There are also a number of organisations providing free and impartial money guidance and debt advice who may be able to help you. If you are struggling, are worried about making your payments with us, or your finances in general, we strongly recommend you contact one of these organisations, as they will be able to support you. They’ll go through your situation, and discuss your budget and what you owe, so they can make a plan with your creditors. They can also make sure you’re getting any benefits you might be entitled to.
We have listed the websites of some organisations in the list below with an overview of the help and services they provide.
We provide the UK’s most comprehensive debt advice service. We help people with debt problems take back control of their finances and their lives.
Call: 0800 138 1111
Visit: StepChange
National Debtline is a debt advice charity run by the Money Advice Trust. We are a free and confidential debt advice service for people in England, Wales and Scotland.
Call: 0808 808 4000
Visit: National Debtline
MoneyHelper is here to help, so you can move on with life.
Call: 0800 138 7777 (English)
0800 138 0555 (Welsh)
Visit: MoneyHelper
Our network of independent charities offers confidential advice online, over the phone, and in person, for free
Call: 0800 240 4420
Visit: Citizens Advice
We offer free, simple debt advice to anyone who needs it.
Call: 0800 216 1833
Visit: PayPlan
Money Advice Scotland is Scotland’s money charity. We exist to help people in debt, support money advisers, and influence policy.
Call: 0141 572 0237
Visit: Money Advice Scotland
Business Debtline is a charity run by the Money Advice Trust. We are a free debt advice service for the self-employed and small businesses in England, Wales and Scotland.
Call: 0800 197 6026
Visit: Business Debtline
More support services
Here are some other support services and organisations that can help.
We exist to defend the right to a safe home. Because home is everything.
Visit: Shelter
Legal aid can help meet the costs of legal advice, family mediation and representation in a court or tribunal.
Visit: Legal Aid
The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services.
Visit: Financial Ombudsman
In the UK we help millions of people every year, providing support, companionship and advice.
Visit: Age UK