Our Service Pledge - what is it?

At Vida, we’ve spent time creating a service that you can put your trust in, every time.

So much so, we’ve created the Vida Service Pledge – the most comprehensive service commitment ever seen from Vida!

Meaning we stick to our promises, and you get the commitment and consistency you deserve when submitting applications with us.

How it works?

Service excellence, or we'll refund the administration fee

The Vida Service Pledge promises that if you feel you haven’t had anything other than excellent service from us, we’ll refund the application administration fee. It really is that simple!

Now that’s real pink sky thinking!

If you feel you've not received anything other than excellent service from us, you can click here to claim the refund.

Vida Service Pledge Terms & Conditions

Call our V-Hub

And remember, our V-Hub team and Underwriters are on hand to help you at every stage.

So why wouldn’t you come to Vida with your next case?

With our proposition, rates and service, we're the specialist lender you've always dreamed of.