Welcome to the V-Hub

When your client is chasing you for an update, the last thing you want is to be chasing the lender ending up in dead ends with crossed lines and mixed messages. Get all the support you need before, during and after your application with direct access to our Underwriters via the V-Hub.

Our Festive Opening Times:

We get it.

We get it. All you want is a quick answer when you need it.

Call the V-Hub on 03300 246 246 and speak to our experienced team: Monday – Friday: 9am – 5pm except Wednesday where we open at 10am due to staff training.

Prefer to email? You can send your messages and enquiries to v-hub@vidahomeloans.co.uk and we'll get back to you asap.

Already have everything you need? You can login to the Broker Portal to start a new mortgage application or head over to our Product Switch Hub to switch an existing customer to a new deal.

Current service levels for applications

DIP Referral - 24 hours

We'll let you know what we need to help progress your application.

Valuation Receipt - 7 working days

Our estimated time to receive the valuation after instruction.

Initial Underwriter Review - 5 working days

We'll let you know if we need anything else.

Document Review - 3 working days

We’ll review any documents you send us and get back in touch if we need anything else.

Help submitting an application

We understand that every mortgage lender has its own processes and individual requirements, and we understand it can be very confusing, and at times, frustrating. But, the more we can see at the start of the application, the better it is for you as we will be able to provide a quicker lending decision.

You can also visit our Intermediary FAQs for everything you need to get life moving for more of your customers.

Help submitting your case Intermediary FAQs