This website is for intermediaries. Not an intermediary? Visit the customer website
Welcome to V-Hub
- get status updates on current cases.
- get direct access to the Underwriter handling your case.
- get quick answers to all your product, criteria or process questions.
- get market insights and commentary from our experts.
Call us
We get it. All you want is a quick answer when you need it. Call the V-Hub on 03300 246 246 and speak to our experienced team:
Monday – Friday: 9am – 5pm except Wednesday where we open at 10am due to staff training.
Prefer to email?
You can send your messages and enquiries to v-hub@vidahomeloans.co.uk and we'll get back to you ASAP.
Login
Already have everything you need? You can login to the Broker Portal to start a new mortgage application or head over to our Product Switch Hub to switch an existing customer to a new deal.
We made a little video all about V-Hub
Get to know more about how the V-Hub is here to help you and your clients.
Intermediary support - quick links
More useful tips and information.
Get our current service levels
Here are our current mortgage service levels. Updated daily:
- DIP Referral: 24 hours
- Valuation receipt: 7 working days
- Initial Underwriter Review: 4 working days
- Document Review: 3 working days
Get your criteria questions answered
We get it. You just want a quick answer on whether your specialist case will fit.
You can call the V-Hub on 03300 246 246 and run your client's case past one of our team. If you'd prefer, you can search our online lending criteria.
Prefer to email? Send your criteria questions to askmilo@vidahomeloans.co.uk and we'll reply as soon as we can.
Get registered
You'll need to register before you submit your client's residential or buy-to-let mortgage decision in principle or application.
To register, please make sure you have the following information to hand:
- Company name and Financial Services Register reference number
- Company registered address and office address (if different) including postcode
- Whether you are Directly Authorised (DA) or a Appointed Representative (AR). If AR please select your network company name
- Business submission route - via packager, club or network
- Personal contact details.